Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
📍 Location & Transportation
1. Where exactly is Jianguo Hidden Hotel located?
The hotel is situated at Building 5, Wanhe Center, No. 1515 Riyue Avenue Section 1, Qingyang District, Chengdu, Sichuan, China. This prime location places you in the heart of Chengdu’s commercial and cultural hub, with easy access to shopping, dining, and major attractions.
The hotel is situated at Building 5, Wanhe Center, No. 1515 Riyue Avenue Section 1, Qingyang District, Chengdu, Sichuan, China. This prime location places you in the heart of Chengdu’s commercial and cultural hub, with easy access to shopping, dining, and major attractions.
2. How far is the hotel from Chengdu Shuangliu International Airport?
The hotel is approximately 25-30 minutes by car from Chengdu Shuangliu International Airport (about 18 km). We offer airport transfer services upon request—please contact our concierge in advance to arrange pickup.
The hotel is approximately 25-30 minutes by car from Chengdu Shuangliu International Airport (about 18 km). We offer airport transfer services upon request—please contact our concierge in advance to arrange pickup.
3. Is the hotel near public transportation?
Yes! The hotel is within walking distance of multiple bus stops and metro stations. The nearest metro station is approximately 800 meters away, providing convenient access to Chengdu’s extensive subway network for exploring the city.
Yes! The hotel is within walking distance of multiple bus stops and metro stations. The nearest metro station is approximately 800 meters away, providing convenient access to Chengdu’s extensive subway network for exploring the city.
4. What attractions are nearby?
Popular nearby attractions include:
Popular nearby attractions include:
- Du Fu Thatched Cottage (2.5 km)
- Qingyang Palace (3 km)
- Jinli Ancient Street (4 km)
- Chengdu Research Base of Giant Panda Breeding (12 km)
- Chunxi Road Shopping District (5 km)
Our concierge team can help arrange tours and transportation to any destination.
🛏️ Reservations & Room Information
5. What are the check-in and check-out times?
Standard check-in time is 14:00 (2:00 PM), and check-out time is 12:00 (noon). Early check-in or late check-out may be available upon request, subject to room availability and possible additional charges.
Standard check-in time is 14:00 (2:00 PM), and check-out time is 12:00 (noon). Early check-in or late check-out may be available upon request, subject to room availability and possible additional charges.
6. What room types are available?
We offer a range of accommodations designed for comfort and tranquility:
We offer a range of accommodations designed for comfort and tranquility:
- Deluxe King Room
- Deluxe Twin Room
- Executive Suite
- Zen-inspired Puyin Suite
All rooms feature premium bedding, ergonomic workspaces, soundproofing, and modern amenities.
7. Are the rooms soundproof?
Yes. All guest rooms feature double-glazed windows and high-density wall insulation to minimize external noise, ensuring a peaceful rest despite our central location on Riyue Avenue.
Yes. All guest rooms feature double-glazed windows and high-density wall insulation to minimize external noise, ensuring a peaceful rest despite our central location on Riyue Avenue.
8. Do rooms include WiFi?
Absolutely. High-speed, complimentary WiFi is available throughout the entire property, including all guest rooms, public areas, and meeting spaces.
Absolutely. High-speed, complimentary WiFi is available throughout the entire property, including all guest rooms, public areas, and meeting spaces.
🍽️ Dining & Food Services
9. Does the hotel have an on-site restaurant?
Yes. Our on-site restaurant serves a curated menu featuring authentic Sichuan cuisine alongside international dishes. We emphasize fresh, local ingredients and can accommodate dietary restrictions with advance notice.
Yes. Our on-site restaurant serves a curated menu featuring authentic Sichuan cuisine alongside international dishes. We emphasize fresh, local ingredients and can accommodate dietary restrictions with advance notice.
10. Is breakfast included with my stay?
Breakfast inclusion depends on your room rate or package. Our breakfast buffet offers a diverse selection of Western and Chinese options, including freshly prepared Sichuan noodles, dim sum, pastries, and premium coffee.
Breakfast inclusion depends on your room rate or package. Our breakfast buffet offers a diverse selection of Western and Chinese options, including freshly prepared Sichuan noodles, dim sum, pastries, and premium coffee.
11. Can I order room service?
Yes, 24-hour in-room dining is available. Our menu features a selection of local specialties and international comfort foods, delivered promptly to your room.
Yes, 24-hour in-room dining is available. Our menu features a selection of local specialties and international comfort foods, delivered promptly to your room.
💼 Business & Facilities
12. Does the hotel offer meeting or conference facilities?
Yes. We provide flexible meeting spaces equipped with modern audiovisual technology, high-speed internet, and professional support services. Rooms can accommodate intimate board meetings to medium-sized corporate events.
Yes. We provide flexible meeting spaces equipped with modern audiovisual technology, high-speed internet, and professional support services. Rooms can accommodate intimate board meetings to medium-sized corporate events.
13. Is there a fitness center?
Yes. Our 24-hour fitness center features modern cardio and strength-training equipment, allowing guests to maintain their wellness routines at any time.
Yes. Our 24-hour fitness center features modern cardio and strength-training equipment, allowing guests to maintain their wellness routines at any time.
14. Do you offer laundry services?
Yes. We provide same-day laundry and dry-cleaning services. Complimentary self-service laundry facilities are also available for extended-stay guests.
Yes. We provide same-day laundry and dry-cleaning services. Complimentary self-service laundry facilities are also available for extended-stay guests.
💳 Payment & Policies
15. What payment methods do you accept?
We accept:
We accept:
- Major credit cards (Visa, Mastercard, American Express, JCB)
- UnionPay
- Alipay and WeChat Pay
- Cash (CNY)
Payment can be made at check-in or check-out.
16. What is your cancellation policy?
Cancellation policies vary by rate type:
Cancellation policies vary by rate type:
- Flexible rates: Free cancellation up to 24-48 hours before arrival
- Non-refundable rates: No refund for cancellations
Please review your booking confirmation for specific terms or contact us directly for assistance.
17. Is parking available?
Yes. The hotel offers on-site parking for guests. Due to limited spaces in the Wanhe Center complex, we recommend reserving a spot in advance, especially during peak travel periods.
Yes. The hotel offers on-site parking for guests. Due to limited spaces in the Wanhe Center complex, we recommend reserving a spot in advance, especially during peak travel periods.
👨👩👧👦 Guest Services & Accessibility
18. Is the hotel family-friendly?
Absolutely. We welcome families and offer:
Absolutely. We welcome families and offer:
- Connecting rooms upon request
- Children’s amenities (cribs, bath seats, etc.)
- Kid-friendly menu options
- Assistance with family-oriented local activities
19. Do you accommodate guests with disabilities?
Yes. The hotel features accessible rooms and public areas, including wheelchair-accessible entrances, elevators, and bathrooms. Please notify us of specific requirements when booking so we can ensure your comfort.
Yes. The hotel features accessible rooms and public areas, including wheelchair-accessible entrances, elevators, and bathrooms. Please notify us of specific requirements when booking so we can ensure your comfort.
20. What languages do your staff speak?
Our front desk and concierge teams are proficient in Mandarin Chinese and English. Additional language support may be available upon request for specific services.
Our front desk and concierge teams are proficient in Mandarin Chinese and English. Additional language support may be available upon request for specific services.
📞 Need More Help?
Still have questions?
📍 Address: Building 5, Wanhe Center, No. 1515 Riyue Avenue Section 1, Qingyang District, Chengdu, Sichuan, China
📞 Phone: +86-28-86115777
🌐 Website: https://chengdu.jianguohiddenhotel.com/
📍 Address: Building 5, Wanhe Center, No. 1515 Riyue Avenue Section 1, Qingyang District, Chengdu, Sichuan, China
📞 Phone: +86-28-86115777
🌐 Website: https://chengdu.jianguohiddenhotel.com/
Our dedicated team is available 24/7 to assist with reservations, special requests, or local recommendations. We look forward to welcoming you to Jianguo Hidden Hotel—your urban sanctuary in the heart of Chengdu.